Good questions, straight answers.

Book online in under two minutes: choose your services, pick a pickup and return window, and tell us where to collect. You’ll get a confirmation email with your order number and tracking link straight away.

We collect Monday to Friday in three windows — 8–11am, 11am–2pm and 2–4pm — and on Saturdays from 11am–1pm. You choose the window that suits you when booking, and the same windows are available for your delivery back.

Yes — you can book any available window up to four weeks ahead. Windows are topped up automatically, so there’s always space to plan around your week.

We pick up and deliver within 25km of our Avondale base at 93 Lansford Crescent. The address search on the booking page checks your address automatically. Outside the zone? You’re welcome to drop off at Avondale instead.

Yes, the minimum order is $45. Pickup and delivery is free on orders of $50 or more — below that a $10 pickup and delivery fee applies.

Yes — book before the 9am cut-off and we collect the same day, Monday to Saturday. After 9am, the earliest pickup is the following day.

Yes — for pickups booked on a future day, choose the 8–11am weekday pickup window and add same-day return for $15. It’s available for laundry items only (dry cleaning always takes 2–3 working days) and isn’t available on same-day pickups.

Standard wash & dry comes back as soon as the next day, on the return window you choose at booking.

Dry cleaning and rug cleaning take 2–3 working days, as these items need specialist care.

Wash & dry is priced per load — small load (5–6kg) $35, large load (8–10kg) $40 — and other items per piece; see the Pricing page for the full list. Folding is +$15 per load. All prices include GST.

Your quoted total is based on the items you select online. We confirm the final total once we’ve inspected and weighed your items, and payment is due on completion. A GST invoice is always available from your account.

Yes — once you have 200 points or more, you can redeem them at checkout in 200-point blocks (200 points = $20 off). Points are earned on every completed, paid order.

Just bag it up and check the pockets. Tell us about stains, delicates or special care needs in the driver notes when you book, and separate anything that needs dry cleaning.

Tell us within 48 hours of delivery and we’ll put it right — usually a free re-clean first, then a credit or refund where appropriate. See our Refund policy for the full details.

Yes — duvets, blankets, rugs and curtains are all part of the service. Bulky items are priced per piece and may take a little longer than standard wash & fold.

Every order has a tracking page — follow the link in your confirmation email, or sign in and open Track order. You’ll also get an email at every step: driver assigned, collected, cleaning, ready, out for delivery and delivered.

Yes, free of charge up to 2 hours before your pickup window — sign in to your account or call us. Later cancellations may incur a $10 call-out fee.

Yes — we run weekly and fortnightly regular pickups for households, and tailored schedules for businesses with dedicated pricing. Enquire through the Contact page and we’ll set it up.